Transforming HR Operations for a Leading Real Estate Firm in Spain with Zoho People
Client Profile
Industry: Luxury Real Estate
Location: Spain, Portgual, France
Size: 250+ Employees
The Challenge:
Despite its strong market position, the client’s HR function relied heavily on manual and administrative processes. Managing employee data across multiple countries had become increasingly complex and time consuming. As headcount grew, HR teams spent a significant portion of their time on operational tasks, limiting their ability to focus on strategic initiatives, employee engagement, and workforce development.
The client required a scalable and flexible HR solution that could automate core processes, support multi country operations, and improve efficiency without disrupting daily business activities.
The Solution:
Technology: Zoho People | Zoho Recruit | Salesforce
Fisthank Service: Service One
Fishtank Consultancy implemented an integrated HR ecosystem using Zoho People as the core HR platform and Zoho Recruit for talent acquisition. The solution was designed to evolve in phases, ensuring high user adoption while progressively introducing more advanced functionality.
Key elements of the solution included:
A modular rollout starting with leave management to familiarize employees with the platform
Integration between core HR and recruitment to create a continuous process from hiring to onboarding
Automation of data flows between the HR platform and the existing CRM environment to reduce manual handovers and data duplication
The Approach
As part of Fishtank Service One, the engagement followed a structured and pragmatic approach combining project management, process optimization, and change management.
Process Analysis and Optimization
Existing HR processes were reviewed in detail. Inefficiencies and manual steps were identified, and optimized processes were designed to align with Zoho People best practices while respecting the client’s operational realities.Change Management and Adoption
A gradual rollout strategy was applied to minimize disruption and build confidence among users. Clear communication and stakeholder alignment ensured buy in from both HR teams and employees.Training and Enablement
Fishtank Consultancy developed tailored training documentation and delivered hands on training sessions for HR users. This enabled the internal team to confidently manage the system and supported long term self sufficiency.Project Management and Ongoing Support
The implementation was governed through structured project management, followed by continued support to stabilize the solution and address evolving business needs.
Key Results
80% Time Reduction: Routine administrative tasks that previously took 30-40 minutes are now completed in just 5-10 minutes.
Strategic Shift: The HR team successfully transitioned from data entry operators to strategic business partners.
Enhanced Employee Experience: The intuitive self-service portal was widely embraced by staff, modernizing the internal company culture.
“Fishtank was a huge help with this launch, not only in setting up the system but also with training materials. ”
