How an Industrial Manufacturing Company in Spain centralized HR and Recruitment with Zoho
Client Profile
Industry: Industrial Manufacturing and Engineering
Location: Spain
Size: 250+ Employees
The Challenge:
The HR function faced increasing operational complexity. HR activities were largely managed through manual processes, spreadsheets, and fragmented documentation. Employee records, onboarding documentation, and performance related information were not centralized, leading to inconsistencies, duplicated effort, and limited visibility for HR and management.
The lack of a unified HR system resulted in time consuming administrative work and a disruptive employee experience. Recruitment activities were handled separately from core HR processes, making it difficult to ensure a smooth transition from hiring to onboarding. The client required a centralized and scalable HR solution to standardize processes, improve documentation, and support a more professional and efficient HR operation.
The Solution:
Technology: Zoho People | Zoho Recruit
Fisthank Service: Implementation Service | Process Optimization Service | Change Management Service
Fishtank Consultancy implemented Zoho People as the central HR platform and Zoho Recruit to support recruitment and hiring activities. The solution focused on creating a single source of truth for employee data while improving usability and process clarity across the employee lifecycle.
Modules implemented in Zoho People included:
Employee Master Data to centralize and standardize workforce information
Onboarding to structure and automate new hire processes and documentation
Performance Management to support structured evaluations and continuous feedback
Learning to enable internal training, skill development, and knowledge tracking
Zoho Recruit was aligned with Zoho People to ensure a seamless handover from candidate selection to employee onboarding, reducing manual steps and improving data consistency.
The Approach
The engagement followed a structured approach combining system implementation, process optimization, and change management to ensure long term adoption and sustainability.
Process Analysis and Optimization
Existing HR and recruitment processes were reviewed in detail. Manual steps and documentation gaps were identified, and standardized processes were defined based on Zoho best practices while reflecting the client’s operational reality.
Change Management and User Adoption
A clear change management strategy was applied to support HR teams throughout the transition. Communication and step by step rollout helped reduce resistance and ensured confidence in the new tools.
System Configuration and Enablement
Zoho People and Zoho Recruit were configured to reflect the defined processes. Fishtank Consultancy provided structured documentation and hands on training to ensure HR users could independently manage and evolve the system.
Stabilization and Support
After go live, continued support was provided to stabilize operations, refine workflows, and address emerging business needs.
Key Results
Centralized HR Operations: All employee data and HR processes are now managed in a single, centralized platform
Improved Process Clarity: Clear and documented HR processes reduced inconsistencies and manual handling
Better User Experience: Employees benefit from a structured onboarding journey and intuitive self service access
Operational Efficiency: HR teams reduced administrative workload and gained more time to focus on people development and strategic initiatives
“Working hand in hand with Fishtank Consultancy has been a great experience for us. Regardless of the challenge, the team is always approachable, focused on finding the best solution, and deeply committed to understanding the needs of the organisation. We fully recommend their services and appreciate the strong partnership.”
